Customer Service
It’s a tale as old as time. As a business grows, so does the volume of customer orders coming through its doors. But this success is often a double-edged sword for B2B Customer Service (CS) teams.Manually entering hundreds of orders each day.…
If you’re anything like me, you’d prefer things get done as quickly and easily as possible — avoiding any unnecessary pain or time-consuming issues along the way. A magic wand of sorts, to just get things done perfectly.A lot of companies might…
Delayed orders, incorrect PO information, time-consuming onboarding ... these are some of the most obvious drivers for Customer Service (CS) departments to automate their key processes. Although these delays are quite common, customers still expect…
The robots are here.Okay, they’ve actually been here for a while now. But lately it’s hard to avoid the topic of artificial intelligence (AI) and the newest game-changing tools it’s made available to every person and business around the globe…
As businesses grow, there may be better approaches than solutions in Customer Service that worked a year ago. There are processes associated with everything your organization does, both externally and internally. Which ones should be improved now?…
A critical component of success for today’s businesses is the ability to integrate and synchronize all of the various applications powering your digital initiatives.That’s why Esker is excited to announce an addition to its already robust…
Here at Esker, you may have heard that we recently had a big birthday celebration to commemorate our Customer Experience (CX) team turning 5!It was a special occasion marking the formation of a team built on a set of core values established directly…
What makes for a good customer experience (CX)? People who care! That’s why Esker’s CX team is committed to making our customers feel Valued, Understood and Engaged — and that’s a commitment you can bank on!In this episode of …
Imagine you’re a carpenter. You’ve been tasked with constructing a rocking chair made from mahogany wood. You prepare your workshop, assemble your tools and materials, and carefully make your measurements. You turn on the table saw, hear the blade’s…
Some things are appropriate to celebrate for just a day … but when it comes to recognizing the heroes out on the frontlines of customer service, well, they deserve a whole week of praise.Why honor customer service professionals?If you’ve ever worked…