AI
Artificial intelligence (AI) has been a buzzword for years. In fact, the term has been thrown around so often that it’s almost lost its meaning. Even Hollywood couldn’t resist — Steven Spielberg’s A.I. Artificial Intelligence hit theaters back…
In a 2024 Gartner study, two-thirds of respondents indicated that customers are hesitant about AI being used in customer service operations. This presents a quagmire for businesses, as they increasingly look to AI to trim costs, obtain insights…