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As we enter Q4 2024, the transformative shift in B2B customer service is in high gear. Long gone are the days when the concerns of customers were solely about quality, price and delivery. Today, the emphasis is all about the “experience” with the expectation that their B2B journey mirrors the...
Recently, a customer asked me what steps they could take while waiting to launch an automation project. This question prompted me to reflect on various challenges that clients have encountered and how they addressed these obstacles while preparing to implement accounts payable (AP) automation. The...
Rules are rules Moving to electronic invoicing is no longer an option for businesses – it’s an obligation. Propelled by the goal of preventing tax evasion, mandatory e-invoicing legislation is on the rise globally, driving the transition from paper to electronic invoicing and archiving. Latin...
In the fast-paced world of B2B commerce, maintaining operational efficiency and best-in-class customer service can significantly impact a company’s bottom line. This necessity has led businesses to closely monitor their order management processes using Key Performance Indicators (KPIs). Effective...
Business disruption prompting business innovation The saying "Necessity is the mother of innovation" is widely known, and many events leading up to 2024 have proven its truth. Following significant disruptions to businesses worldwide, leaders have observed this phenomenon up close. They are seeing...
Find out why current Esker customers switched from their old automation solutions to Esker Accounts Payable. Automation solutions come in all shapes and sizes, with most offering an array of features that promise to help your business operate more efficiently and reduce the manual workload for...
While more than three-quarters of accounts payable (AP) departments have some form of automation, few have an actual standardized process. The reality is, the way that many businesses have gone about automating AP processes is, quite frankly, wrong. They often deploy standalone systems to fix one...
Corporate sustainability transcends mere compliance with corporate social responsibility metrics. It has evolved into a strategic imperative — one that directly impacts long-term value creation. Finance executives must recognize that sustainability isn’t just about mitigating risks; it also...
Esker was recently recognized as a 2024 finalist for BIG’s Excellence in Customer Service Awards. It has been said ad nauseum, but that doesn’t make it any less true: Customer service has never been more important. That’s why, every year, the Business Intelligence Group (BIG) announces its...
Fifteen years ago, over 65% of U.S. payments were made by check. This has dropped to around 33%, but check usage remains high in certain industries like wholesale distribution, where it exceeds 60%. These sectors serve small subcontractors, medical offices and retail shops that rely on the 'float...
By taking control of its inquiry management process, MCR Safety has been able to transform its Customer Service department and empower their staff. Challenges in Customer Service As one of the leading PPE manufacturers in the United States, MCR Safety faced overwhelming customer inquiries that...
Reducing DSO, even slightly, can go a long way toward improving financial health. There are several strategies to reduce DSO and improve an organization’s cashflow, including AI-driven automation. However, automating just one side of the cashflow equation can actually create new inefficiencies, as...
In today’s fast-paced business environment, managing collections efficiently is crucial for maintaining healthy cashflow and minimizing manual workload. Collections management automation offers a solution by streamlining processes, reducing errors and accelerating payment cycles. Traditional...
Let’s face it — fraud isn’t going anywhere. With the rapid advancements of technology, the risk of fraud is only increasing. According to the 2023 AFP Payments Fraud and Control Survey, 65% of respondents indicated that their organizations were victims of either attempted or actual fraud activity...
Businesses today are under siege by determined people performing payment fraud with emerging technology, and increased reliance on email is making it easier than ever for them to be successful. Unfortunately, the way many organizations go about managing supplier information has left us more...
Eye-popping. Jaw-dropping. Mind-blowing. There is no shortage of splashy adjectives when attempting to describe NVIDIA’s string of impossible-to-ignore successes. While the company has long been a global leader in the design and manufacture of graphics processing units (GPUs) and system-on-a-chip...
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