Order Management Automation

Process orders faster. Serve customers better.

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Why automate with Esker?

Order management bottlenecks pose a serious threat to productivity, customer experience and your company’s overall success. Fortunately, Esker’s AI-driven automated order management solutions enables users to digitally process and track any order, in any channel or format, through one intuitive cloud-based interface.

  • Faster order fulfillment

    AI technology optimizes staff productivity while ensuring the right order gets to the right customer at the right time.

  • Data-driven decision making

    Overseeing order management is easy thanks to real-time access to KPIs, performance trends, items analytics & more.

  • Improved customer experience

    Be the company customers trust — one that’s transparent & proactive, meets SLAs, & offers self-service tools.

 

“Accelerating order entry has allowed more time for order follow-up activities, which provide real value to customers and more fulfillment for our team.″

Marcela Castillo Ugald, Regional Business Process Owner, Aliaxis

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Tools to fuel your digital transformation

Esker’s no stranger to the automated order management game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools to fuel digital transformation and positive-sum growth such as:


  • Order triage

    Triage orders from customer emails received in the customer service shared inbox, using AI-powered classification and routing.


  • AI & RPA technology

    Eliminate inefficiencies such as incorrect shipments, pulling orders from customer portals and more by optimizing data recognition with Esker’s combination of AI and RPA tech.


  • Web & mobile ordering

    Enable your customers to easily place and track orders directly or from their e-procurement application thanks to Esker’s convenient e-commerce website. The Esker Anywhere™ mobile app also lets your customers and sales teams perform these tasks while on the go.


  • EDI order management

    Handle EDI exceptions without IT hassle thanks to the same business rules applying to all orders, and simplify setup of EDI connections with partners or networks with Esker EDI Services.


  • ERP integration

    Using live connection via web services, check prices/availability when automating order creation in the ERP and deliver confirmations and ship notices back from the ERP to customers. Esker supports any ERP and has standard connectors for SAP® and Oracle® EBS.


  • Collaboration & communication

    Clarify orders before fulfilling them via tracked conversations directly on the order. Include customers, as well as employees in sales, logistics or credit departments!

Instant access to powerful analytics

You can’t improve what you can’t measure. Thanks to Esker’s customizable dashboards, customer service and supply chain leaders are always in the loop — even while on the go — thanks to powerful analytics never more than a click away.

Compliance concerns? Esker has you covered. A full audit trail of every touch point within order management is retained so that full transparency and accountability is ensured during the process of checks and validations.

Revitalize your team & strategies

Esker automated Order Management software allows you to take the next step toward digital optimization — transitioning from a data entry focus to one of real, actual customer service. By freeing up time for upselling, relationship-building and other value-added activities, your business benefits from the:

  • Elimination of order backlogs from one day to the next
  • Free up time for upselling and more strategic activities
  • Opportunity to provide meaningful work and career-pathing opportunities
  • Ability to attract and retain more Millennial and Gen Z workers

Featured content

  • Order Management Customer Stories

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    An action plan for B2B Customer Service excellence
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  • Connecting with Customers: 5 benefits of a digital experience platform

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  • Fuchs Lubricants Customer Story

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    Chris Raleigh from Fuchs Lubricants talks about how Esker has helped their business.
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See what our customers say on Gartner Peer Insights

Frequently asked questions

We’ve compiled answers to some of the most commonly asked questions about Esker’s automated Order Management solutions. Have a question you can’t find the answer to? Reach out by clicking the “Get in Touch” button below.

How does Order Management solutions increase employee productivity?

Traditional order management often involves CSRs spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). Not with Esker. Our AI-driven solution takes care of all those repetitive, low-value admin activities so that CSRs and other team members are free to focus on cross-selling, upselling, problem solving, customer relationship building, etc.

What advantages will I see with Order Management solutions?

Following implementation, users can expect to see a number of transformational benefits. From an operational standpoint, this often translates to faster order processing times, cost savings, simplified IT environment, and enhanced visibility and control over orders (just to name a few). For your customers and staff, it can mean greater collaboration and overall satisfaction. Lastly, for business, Order Processing ultimately can lead to more business opportunities, expansion into new markets, and strengthened global security and compliance.

Does automated order management software integrate with all ERPs?

Yes! To date, Esker has over 70 unique ERP or home-grown solutions. Our ERP connectivity suite can automate a variety of complex business processes across different departments.

Does order management solutions replace my ERP system?

No! Order Management solutions are not designed to replace ERPs; rather, the solution works alongside whatever system or systems currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately, while also helping your company maximize its ERP investment.

You’re in good company. Explore some of the other companies and AP leaders that have benefited from automating their processes with Esker.
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