Esker Blog
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In this episode of Esker On Air, host Scott Leahy welcomes to the show Mark Brousseau, President of Mark Brousseau & Associates, to dissect the evolution of accounts receivable (AR). As a longtime collaborator of Esker’s, Mark recently lent his knowledge in a new whitepaper on the very topic…
A few years ago, as the pandemic was ramping up, as companies and individuals worked to navigate this new environment, this new reality in front of us, I wrote a blog that touched on how there had been in the recent past technology inflection points that ended up causing major shifts in the…
Historically, customer service has been a very transactional cost center with customer service representatives (CSRs) dedicated to quote creation, order entry, return/credit management and answering phones. An emphasis on CX spurred an uptick in companies investing in call centers and…
Accounts receivable is no longer some back-office afterthought. In a time of significant change and challenge, companies are looking to their AR departments to secure revenue and fortify critical customer relationships. The ones tasked with carrying out these imperatives are often struggling to…
“Just do it. Bite the bullet and make it happen, then consult with the Esker team because they’re amazing. Your company and your team won’t regret it.”As B2B companies big and small try to achieve the “perfect order” with touchless order processing, many have found out the hard way that simply…
In today's fast-paced business landscape, companies face the constant challenge of managing complex source-to-pay (S2P) and invoice-to-cash (I2C) conversion cycles efficiently. These processes involve a multitude of tasks, from procurement and sourcing to invoicing and cash collection, making them…
"We didn't look at Esker as a means of reducing our staff — this is an effort to maximize our resources and bring the value-adds back to the customer."With all the pressure on today’s B2B Customer Service teams to deliver a fast, personalized and consistent customer experience (CX), paying talented…-
Odd as it may seem, we’re now working in a blended workforce — one where humans and intelligent machines must mix and mingle in order to put an enterprise on the most efficient path to success. However, finding the right balance between AI-driven automation and the need for nuanced human…
It’s a tale as old as time. As a business grows, so does the volume of customer orders coming through its doors. But this success is often a double-edged sword for B2B Customer Service (CS) teams.Manually entering hundreds of orders each day. No ability to prioritize tasks or pull reports.…
It’s no secret CFOs and CPOs are finding themselves under increasing pressure to contain costs while increasing profit and growth. Pressure from their suppliers, pressure from their banks, pressure from their own organization — this in a world of increasing global compliance mandates and supply…
If you’re anything like me, you’d prefer things get done as quickly and easily as possible — avoiding any unnecessary pain or time-consuming issues along the way. A magic wand of sorts, to just get things done perfectly.A lot of companies might think the order processing equivalent of this is “…
Recently, I had a chance to spend time with Esker’s Partner Engagement/Business Development Manager Brian Erlien while both participating in a panel discussion at the recent Gartner Data & Analytics Summit in Orlando, Florida.Kitepipe, as a Platinum Boomi Partner, builds integrations to…-
In this episode of Esker On Air, host Scott Leahy dives into the topic of software integration with Esker Technology Evangelist Michael Bowden and Senior Strategic Alliance Manager Jeremy Deuchars. With Michael offering an IT perspective and Jeremy sharing a business point of view, the three…
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In this episode of Esker On Air, host Scott Leahy welcomes Bob Cohen, Vice President of Research and Marketing at Ardent Partners, to the show. Ardent Partners and Esker have partnered for years — including Esker’s sponsorship of the annual “State of ePayables” report that researches and details…
We’ve all heard the old adage, “Why fix what isn’t broken?” It’s a valid question. I mean, why change things when “business as usual” seems to be working just fine? Well, to put it in Ben Franklin’s words, “When you’re finished changing, you’re finished.”As the world we live in continues to evolve…
“Is there risk involved in change? Absolutely, but there is much more risk involved in not changing.”When I was in 7th grade, every Thursday was “current events” day, where we had to bring in a newspaper article to discuss with the class and pick out one quote and explain how it can relate to…