Esker On Air S4 E5: Human & Artificial Intelligence: Finding the Right Balance


Odd as it may seem, we’re now working in a blended workforce — one where humans and intelligent machines must mix and mingle in order to put an enterprise on the most efficient path to success. However, finding the right balance between AI-driven automation and the need for nuanced human interaction is hard to achieve.

In this episode of Esker On Air, discover trends best practices for leveraging AI within your Customer Service department without losing the human touch.

Author Bio


As a worldwide leader in AI-driven process automation software, Esker helps financial and customer service departments digitally transform their purchase-to-pay and order-to-cash cycles. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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