If you’re still manually (or mostly manually) handling claims and returns, they could be costing you in more ways than you realize.
“Yeah, yeah — industry best practice says I need to update my processes,” you say. “But implementing a better system...
As we enter Q4 2024, the transformative shift in B2B customer service is in high gear. Long gone are the days when the concerns of customers were solely about quality, price and delivery. Today, the emphasis is all about the “experience” with the...
In the fast-paced world of B2B commerce, maintaining operational efficiency and quality customer service can significantly impact a company's bottom line. In order to identify bottlenecks and make more proactive, data-driven decisions to enhance...
In the fast-paced world of B2B commerce, maintaining operational efficiency and best-in-class customer service can significantly impact a company’s bottom line. This necessity has led businesses to closely monitor their order management processes...
By taking control of its inquiry management process, MCR Safety has been able to transform its Customer Service department and empower their staff.
Challenges in Customer Service
As one of the leading PPE manufacturers in the United States, MCR...
Eye-popping. Jaw-dropping. Mind-blowing. There is no shortage of splashy adjectives when attempting to describe NVIDIA’s string of impossible-to-ignore successes.
While the company has long been a global leader in the design and manufacture of...
Esker is thrilled to be included in a first-of-its-kind Digital World Class Matrix™ by The Hackett Group®, which analyzes and ranks 18 leading customer-to-cash (C2C) software providers on the processes of credit management, order management, and...
Remember when Customer Service was about actually serving customers?
Hyperbole aside, today’s B2B Customer Service Representatives (CSRs) are trying their best to be everything their organizations need them to be — problem solvers, relationship...
The process of changing an order is lengthy and tedious compared to the processes initially entering the order. It’s a high-touch task for CSRs that involves a mix of emails, paperwork and manual data entry, and it can ultimately result in order...
Historically, customer service has been a very transactional cost center with customer service representatives (CSRs) dedicated to quote creation, order entry, return/credit management and answering phones. An emphasis on CX spurred an uptick in...
04/28/25If you’re still manually (or mostly manually) handling claims and returns, they could be costing you in more ways than you realize. “Yeah, yeah — industry best practice says I need to update my processes,” you say. “But implementing a better system...
10/07/24As we enter Q4 2024, the transformative shift in B2B customer service is in high gear. Long gone are the days when the concerns of customers were solely about quality, price and delivery. Today, the emphasis is all about the “experience” with the...
10/01/24In the fast-paced world of B2B commerce, maintaining operational efficiency and quality customer service can significantly impact a company's bottom line. In order to identify bottlenecks and make more proactive, data-driven decisions to enhance...
09/10/24In the fast-paced world of B2B commerce, maintaining operational efficiency and best-in-class customer service can significantly impact a company’s bottom line. This necessity has led businesses to closely monitor their order management processes...
06/13/24By taking control of its inquiry management process, MCR Safety has been able to transform its Customer Service department and empower their staff. Challenges in Customer Service As one of the leading PPE manufacturers in the United States, MCR...
04/30/24Eye-popping. Jaw-dropping. Mind-blowing. There is no shortage of splashy adjectives when attempting to describe NVIDIA’s string of impossible-to-ignore successes. While the company has long been a global leader in the design and manufacture of...
04/09/24 Esker is thrilled to be included in a first-of-its-kind Digital World Class Matrix™ by The Hackett Group®, which analyzes and ranks 18 leading customer-to-cash (C2C) software providers on the processes of credit management, order management, and...
01/30/24Remember when Customer Service was about actually serving customers? Hyperbole aside, today’s B2B Customer Service Representatives (CSRs) are trying their best to be everything their organizations need them to be — problem solvers, relationship...
11/28/23 The process of changing an order is lengthy and tedious compared to the processes initially entering the order. It’s a high-touch task for CSRs that involves a mix of emails, paperwork and manual data entry, and it can ultimately result in order...
09/14/23Historically, customer service has been a very transactional cost center with customer service representatives (CSRs) dedicated to quote creation, order entry, return/credit management and answering phones. An emphasis on CX spurred an uptick in...