• 01/30/24
    Dan Rogney
    Remember when Customer Service was about actually serving customers? Hyperbole aside, today’s B2B Customer Service Representatives (CSRs) are trying their best to be everything their organizations need them to be — problem solvers, relationship...
  • 11/28/23
    Esker
    ​ The process of changing an order is lengthy and tedious compared to the processes initially entering the order. It’s a high-touch task for CSRs that involves a mix of emails, paperwork and manual data entry, and it can ultimately result in order...
  • 09/14/23
    Graham Smith
      Historically, customer service has been a very transactional cost center with customer service representatives (CSRs) dedicated to quote creation, order entry, return/credit management and answering phones. An emphasis on CX spurred an uptick in...
  • 08/22/23
    Taylor Bucher
    “Just do it. Bite the bullet and make it happen, then consult with the Esker team because they’re amazing. Your company and your team won’t regret it.” As B2B companies big and small try to achieve the “perfect order” with touchless order...
  • 08/15/23
    Dan Rogney
    "We didn't look at Esker as a means of reducing our staff — this is an effort to maximize our resources and bring the value-adds back to the customer." With all the pressure on today’s B2B Customer Service teams to deliver a fast, personalized and...
  • 08/10/23
    Esker
    Odd as it may seem, we’re now working in a blended workforce — one where humans and intelligent machines must mix and mingle in order to put an enterprise on the most efficient path to success. However, finding the right balance between AI-driven...
  • 08/08/23
    Dan Rogney
      It’s a tale as old as time. As a business grows, so does the volume of customer orders coming through its doors. But this success is often a double-edged sword for B2B Customer Service (CS) teams. Manually entering hundreds of orders each day. No...
  • 07/27/23
    Kasey Schmitz
    If you’re anything like me, you’d prefer things get done as quickly and easily as possible — avoiding any unnecessary pain or time-consuming issues along the way. A magic wand of sorts, to just get things done perfectly. A lot of companies might...
  • 05/11/23
    Esker
    Delayed orders, incorrect PO information, time-consuming onboarding ... these are some of the most obvious drivers for Customer Service (CS) departments to automate their key processes. Although these delays are quite common, customers still expect...
  • 04/27/23
    Taylor Bucher
      The robots are here. Okay, they’ve actually been here for a while now. But lately it’s hard to avoid the topic of artificial intelligence (AI) and the newest game-changing tools it’s made available to every person and business around the globe...
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