Historically, customer service has been a very transactional cost center with customer service representatives (CSRs) dedicated to quote creation, order entry, return/credit management and answering phones. An emphasis on CX spurred and uptick in...
“Just do it. Bite the bullet and make it happen, then consult with the Esker team because they’re amazing. Your company and your team won’t regret it.”
As B2B companies big and small try to achieve the “perfect order” with touchless order...
"We didn't look at Esker as a means of reducing our staff — this is an effort to maximize our resources and bring the value-adds back to the customer."
With all the pressure on today’s B2B Customer Service teams to deliver a fast, personalized and...
It’s a tale as old as time. As a business grows, so does the volume of customer orders coming through its doors. But this success is often a double-edged sword for B2B Customer Service (CS) teams.
Manually entering hundreds of orders each day. No...
If you’re anything like me, you’d prefer things get done as quickly and easily as possible — avoiding any unnecessary pain or time-consuming issues along the way. A magic wand of sorts, to just get things done perfectly.
A lot of companies might...
The robots are here.
Okay, they’ve actually been here for a while now. But lately it’s hard to avoid the topic of artificial intelligence (AI) and the newest game-changing tools it’s made available to every person and business around the globe...
As businesses grow, there may be better approaches than solutions in Customer Service that worked a year ago. There are processes associated with everything your organization does, both externally and internally. Which ones should be improved now?...
A critical component of success for today’s businesses is the ability to integrate and synchronize all of the various applications powering your digital initiatives.
That’s why Esker is excited to announce an addition to its already robust...
Here at Esker, you may have heard that we recently had a big birthday celebration to commemorate our Customer Experience (CX) team turning 5!
It was a special occasion marking the formation of a team built on a set of core values established...
What makes for a good customer experience (CX)? People who care! That’s why Esker’s CX team is committed to making our customers feel Valued, Understood and Engaged — and that’s a commitment you can bank on!
In this episode of Esker On Air, host...
09/14/23Historically, customer service has been a very transactional cost center with customer service representatives (CSRs) dedicated to quote creation, order entry, return/credit management and answering phones. An emphasis on CX spurred and uptick in...
08/22/23“Just do it. Bite the bullet and make it happen, then consult with the Esker team because they’re amazing. Your company and your team won’t regret it.” As B2B companies big and small try to achieve the “perfect order” with touchless order...
08/15/23"We didn't look at Esker as a means of reducing our staff — this is an effort to maximize our resources and bring the value-adds back to the customer." With all the pressure on today’s B2B Customer Service teams to deliver a fast, personalized and...
08/08/23It’s a tale as old as time. As a business grows, so does the volume of customer orders coming through its doors. But this success is often a double-edged sword for B2B Customer Service (CS) teams. Manually entering hundreds of orders each day. No...
07/27/23If you’re anything like me, you’d prefer things get done as quickly and easily as possible — avoiding any unnecessary pain or time-consuming issues along the way. A magic wand of sorts, to just get things done perfectly. A lot of companies might...
04/27/23The robots are here. Okay, they’ve actually been here for a while now. But lately it’s hard to avoid the topic of artificial intelligence (AI) and the newest game-changing tools it’s made available to every person and business around the globe...
04/18/23As businesses grow, there may be better approaches than solutions in Customer Service that worked a year ago. There are processes associated with everything your organization does, both externally and internally. Which ones should be improved now?...
04/06/23A critical component of success for today’s businesses is the ability to integrate and synchronize all of the various applications powering your digital initiatives. That’s why Esker is excited to announce an addition to its already robust...
11/16/22Here at Esker, you may have heard that we recently had a big birthday celebration to commemorate our Customer Experience (CX) team turning 5! It was a special occasion marking the formation of a team built on a set of core values established...
11/01/22What makes for a good customer experience (CX)? People who care! That’s why Esker’s CX team is committed to making our customers feel Valued, Understood and Engaged — and that’s a commitment you can bank on! In this episode of Esker On Air, host...