Esker On Air S4 E8: Automating Order Management to Simplify & Streamline Change Orders


The process of changing an order is lengthy and tedious compared to the processes initially entering the order. It’s a high-touch task for CSRs that involves a mix of emails, paperwork and manual data entry, and it can ultimately result in order processing and fulfillment delays that create dissatisfied customers. So, how can companies streamline the change-order process? What tools can make it more efficient and cost effective?

In this episode of Esker On Air, host Scott Leahy welcomes Graham Smith, Esker Business Development Manager in the Customer Service space, to talk about an increasing problem when it comes to customer care: change orders. Find out how AI-powered tools like ChatGPT and order management automation are helping businesses handle change orders with ease in Episode 8.

Listen to Episode 8 now!

Author Bio


As a worldwide leader in AI-driven process automation software, Esker helps financial and customer service departments digitally transform their purchase-to-pay and order-to-cash cycles. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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