NVIDIA: How Adoption of AI-Driven Order Management Helped the Global Tech Giant Grow Smarter

Eye-popping. Jaw-dropping. Mind-blowing. There is no shortage of splashy adjectives when attempting to describe NVIDIA’s string of impossible-to-ignore successes.

While the company has long been a global leader in the design and manufacture of graphics processing units (GPUs) and system-on-a-chip (SoCs) technology, NVIDIA’s recent foray into AI — specifically, the development of large language models used to build emerging generative AI applications — is what really catapulted its stock (up 239% in 2023) and profits (full-year revenue up 126% in 2023) into the stratosphere.

But growth is nothing new to NVIDIA. Back in 2017 when its quarterly revenue tripled from the previous year, the company was already in a forward-looking mindset — exploring more scalable and sustainable solutions to effectively manage its ever-increasing volumes of customer orders. 

That’s where AI-driven order management automation came into play.

A digital foundation for transformational, long-term success

Prior to leveraging Esker Order Management, NVIDIA’s Customer Service team was spending upwards of five minutes to process a single order thanks to a manual process rife with repetitive and time-consuming tasks.

Rather than pursuing many of the “standard” solutions (subcontracting, adding headcount, etc.) for such challenges, NVIDIA was convinced there was a better way to support growth and still provide an excellent experience for both its team and customers. 

Esker Order Management was selected thanks to its robust AI data capture capabilities and ability to seamlessly with NVIDIA’s existing SAP® system. As a result, the company was able to facilitate both operational efficiencies and broader business benefits such as:

• Reducing order processing time by 98% (going from approximately five minutes to five seconds)
• Reducing the amount manual work by 50% previously required to process customer orders
• Empowering employees with more freedom to identify additional opportunities for process optimization
• Improving acquisition strategy by making partnerships with NVIDIA more appealing and streamlining integrations

Read NVIDIA’s order management success story

Years before becoming the third largest company in the world by market cap, NVIDIA was laying the foundation for a more sustainable and resilient growth model. Read NVIDIA’s success story to learn more about the transformational benefits it achieved thanks to AI-driven order management automation.