Esker On Air S4 E2: How X-Rite Took Customer Service to The Next Level with Artificial Intelligence


Delayed orders, incorrect PO information, time-consuming onboarding ... these are some of the most obvious drivers for Customer Service (CS) departments to automate their key processes. Although these delays are quite common, customers still expect their orders to be placed on time and products to be delivered as soon as possible. When X-Rite decided to take action against these CS inefficiencies, they turned to Esker’s Order Management solution.

In this episode of Esker On Air, host Scott Leahy sits down with X-Rite’s Director of Customer Service Sam Edandison to discuss what led the company to automate order management and what the experience has been like. Listen to S.4 Ep.2 of Esker On Air to hear a firsthand account of what it’s like to implement an automation solution and how to capitalize on the resulting benefits.

Listen to Episode 2 now!

Author Bio


As a worldwide leader in AI-driven process automation software, Esker helps financial and customer service departments digitally transform their purchase-to-pay and order-to-cash cycles. Founded in 1985, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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