5 Customer Service Nightmares & How to Stop Them

October 28, 2026 | 60 Minutes

Are bursting inboxes, ancient order processes, or cursed complexity sucking the life out of your B2B customer service team? It’s time to turn the tables on these tricky issues. Unmask five frighteningly real customer service nightmares and learn how companies like yours escaped them by wielding the power of AI.

Watch the webinar replay

Why watch the webinar?

The problems plaguing B2B customer service aren’t apparitions, but very tangible shortcomings in how teams communicate, manage data, and navigate workflows. Thankfully, when armed with an array of AI technologies, you can fight back and win.

Esker’s Nick Carpenter and Graham Smith will share five real-world customer service horror stories from NVIDIA, Palmer Holland, and others — and the specific ways they leveraged AI to overcome the monsters hiding in their processes.

You’ll discover how:

AI-driven inquiry classification & sentiment analysis support rapid inquiry response & resolution

Order data extraction & anomaly detection improve speed & productivity without adding headcount

An AI intelligence platform with seamless ERP integration improves real-time visibility & customer journey continuity even during ERP modernization

Order splitting & exception handling simplify multi-channel processing

About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.