Customer Service
More than ever, it’s imperative that businesses keep their customer experience (CX) in-house to lower the cost-to-serve and stay competitive in uncertain times. Unfortunately, many customer service teams simply lack the bandwidth or resources to do…
Many of today’s customer service (CS) teams are making do with tedious processes that still consist of emailing PDFs and other customer inquiries back and forth within the organization to be opened, read and manually re-entered. The…
There are many smart, practical and constructive ways to beat the heat during the dog days of summer. Esker’s recommendation? Attend a virtual event!On Thursday, July 7, Esker will be hosting the live, virtual event Transforming the DNA of Your…-
In Esker’s first customer episode, Esker On Air host Scott Leahy chats with Esker Business Development Manager and Skytron Director of Fulfillment and Logistics Dave Sterkenburg about the ins and outs of touchless order entry.Imagine…
The eCommerce industry is on fire right now … metaphorically. When the global pandemic forced everyone into their homes and made in-store shopping feel like a health risk, businesses all over the world realized that they had to either start selling…
The “swivel chair” concept is a process whereby a worker manually enters the same data into multiple systems. When it comes to modern customer service, this describes the complex environment that most teams use to serve customers. Whether it’s…
When you’re a customer service manager you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more. But not everyone makes it easy. And with COVID-19…
If you haven’t checked out Part 1 of this series, be sure to go back and explore the common pitfalls of shared inboxes.For many companies, the shared central email box is what keeps the wheels of a business turning. It’s the…
In this three-part series, Esker’s Nick Carpenter discusses the pitfalls with shared inboxes. Inboxes. Sometimes it seems like you may never make it through all the emails you get. And coming back after a vacation? Welp, there goes your entire…
In the first part of this series of articles about the contribution of AI to order automation, I presented the idea of an automation solution based on machine and deep learning — less exhaustive, but much faster and cheaper than EDI automation. In…