CHALLENGES: Inefficient manual processes impact team productivity & visibility

Prior to Esker, the company had bundles of paper invoices, which were all printed individually, manually inputted and stored on site. The team of five AP staff each manually processed invoices specific to the company they were responsible for. If staff were off sick or on holiday, the workloads got delayed as it was difficult to transfer an individual’s workload to other staff members.

CHALLENGES: Time-consuming manual processes cause delays

Processing 50,000 invoices a year, a team of four accounts payable (AP) staff had previously been reliant on time-consuming tasks, such as manually keying invoices into SAP, copying invoices to send for approval via internal post, printing and archiving in filing cabinets.

It was also key to have a solution that would make it easy for their suppliers, so that both PO and non-PO invoices could be processed automatically via Esker.