CHALLENGES: Inefficient manual processes cause roadblocks to growth

In 2019, due to an increase in orders, Stelrad reviewed its processes and recognised the need to improve its order management to support future growth. They also required a solution that integrated seamlessly with their current SAP® ERP system.

The former order management system was very manual, with all orders printed and entered into SAP® by hand by the Customer Service (CS) team. Orders then had to be checked before processing. This was time consuming, labour-intensive and prone to errors.