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Esker Automates Suntory Beverage & Food Spain’s Order Management Process, Improving Its Supply Chain

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Esker Synergy AI saves Suntory’s Customer Service Team 3,400 hours and delivers greater visibility over the entire order process.

Sydney, Australia. — September 12, 2022 — Esker, a global cloud platform and leader in AI-driven process automation solutions for finance and customer service functions, today announced that Suntory Beverage & Food Spain is automating its order management and customer service processes with Esker. One of the world’s leading beverage companies known for soft drink brands such as Schweppes®, La Casera®, TriNa® and Sunny Delight®, turned to Esker to reduce manual processing and related errors, and achieve a more efficient supply chain adapted to the needs of its distribution model.

Esker’s Order Management solution uses machine learning technology to address the most repetitive, low-value areas of order processing through one secure, centralised cloud platform. Esker Synergy AI automatically “learns” how to manage customer orders, while continuously improving its understanding of data over time to become increasingly accurate and efficient with the goal of completely touchless processing.

With Esker’s automated order management, Suntory’s Customer Service department was able to save 3,400 hours of administrative work in just one year, significantly decrease errors and gain greater visibility over the entire process.

Read the full press release here.

A PROPOSITO DI ESKER

Esker è una multinazionale nata nel 1985 e negli anni ha sviluppato una piattaforma cloud globale che aiuta le aziende a gestire i processi business in modalità digitale. Unica piattaforma cloud che può gestire sia l’automazione del ciclo P2P (supplier management, contract management, procurement, accounts payable, expense management, payment management, sourcing) che O2C (order management, invoice delivery, collection&payment management, claims&deductions, cash allocation, credit management e customer management). Adottiamo tecnologie innovative che ci permettono di integrarci con gli ERP aziendali e in questi anni abbiamo ottenuto riconoscimenti da Gartner, IDC, Ardent Partner e Forrester.


 

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