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Hello again, change management fanatics. If you haven’t read Part 1 of this series, you can find it here!In Part 2, this blog series is dedicated to the backbone of successful digital transformation: change management. We will focus on the system factors that need to be in place and addressed…
More than ever, it’s imperative that businesses keep their customer experience (CX) in-house to lower the cost-to-serve and stay competitive in uncertain times. Unfortunately, many customer service teams simply lack the bandwidth or resources to do so. It’s why many are turning to digital solutions…
During times of significant disruption and uncertainty, it’s essential for organizations to maintain business process efficiency as well as communication with customers and team members, especially when it comes to managing accounts receivable (AR).Today’s workforce is becoming increasingly remote…-
Esker knows that working hand-in-hand with other companies only helps us provide more extensive, valuable products and services to customers. Through strategic collaboration with our partners, Esker delivers them game-changing results to their clients and company — regardless of their technical…
Many of today’s customer service (CS) teams are making do with tedious processes that still consist of emailing PDFs and other customer inquiries back and forth within the organization to be opened, read and manually re-entered. The average CS team receives thousands of customer orders,…
Providing affordable financing options to suppliers is a win-win strategy for your organization — more cash for them, less risk for you. But until SaaS vendors and their platforms emerged as major players in the supply chain finance industry, supplier financing programs were traditionally the…
There are an infinite number of accounts payable KPIs that you can track. And that’s part of the problem … more is not necessarily better. It’s a typical “quality over quantity” situation. Just like a doctor measures only a handful of vital signs, you too should focus your insights on a select…-
Millennials have recently become the largest population of American workers and are forecasted to make up 75% of the U.S. workforce by 2025. That means out-of-date recruiting efforts simply won’t cut it for attracting new talent that prioritizes meaningful work and a flexible work-life balance.In…
Change. Change is a word that strikes fear into the hearts of some people. Change can be difficult, but it doesn’t have to be. Often times companies look at a process as a “one and done” for design and don’t re-evaluate their options unless there is no other option but to modify the…
At Esker, one of our five company values that guide our actions day in and day out is:And if Esker had a daily gratitude journal, day after day there would be one thing consistently at the top of the list: our customers. We’re grateful for our customers not only because they buy our solutions…
There are many smart, practical and constructive ways to beat the heat during the dog days of summer. Esker’s recommendation? Attend a virtual event!On Thursday, July 7, Esker will be hosting the live, virtual event Transforming the DNA of Your Customer Service Team. More than ever, it’s…
After years of supplier shortages, demand fluctuations, increased operating costs and liquidity pinches, supply chain leaders face a crossroads — either maintain the status quo and hope for the best, or reevaluate their business model to ensure they can weather the next storm.Under “…
When it comes to increasing the speed, efficiency and accuracy of an organization’s internal processes, few CFOs will disagree that automation can help. And when implemented properly, process automation can raise more than just productivity and cost savings. In my experience as the COO of a company…-
Procurement professionals have used emails and spreadsheets ever since they were invented. Even today, those professionals continue to use these tools while also facing challenges regarding the centralizing and managing of data. Market Dojo was founded in 2010 to create an easier way for…
Our U.S. Chief Operation Officer, Steve Smith, is a member of the the Forbes Business Council where this article was originally published.“You have to be willing to step on people if you want to get to the top.”Certainly, at some point in your career, you’ve heard some variation on the above…-
Our U.S. Chief Operation Officer, Steve Smith, is a member of the the Forbes Business Council where this article was originally published.“You have to be willing to step on people if you want to get to the top.”Certainly, at some point in your career, you’ve heard some variation on the above…