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The world of accounts receivable (AR) is still evolving as some companies transition back to office life, while many continue to operate in a new hybrid environment. What skills and technology do AR teams need to deliver strategic value? What accounts receivable goals should you be reaching for?…
Millennials are now the largest generation in the workforce and businesses are being forced to adapt their antiquated processes to accommodate for this tech-savvy, educated group of individuals. As a result, businesses now more than ever are investing in automation technology to…
Days Sales Outstanding (DSO) is a common measure for how long it takes a company to collect on an invoice. And after years of supplier shortages, drastic demand fluctuations, increased operating costs and liquidity pinches, Finance leaders are prioritizing goals associated with reaching the lowest…
In Part 1 of the Rethinking Receivables blog series, we highlighted four strategies that all finance leaders should prioritize in 2023 in order to maintain a healthy cashflow and resilient business model.Now, in Part 2, we explore the influence and impact of AI-driven automation…
With the New Year right around the corner, it’s an opportune time for finance leaders to review, reassess and rethink their accounts receivable (AR) strategies.But this prompt is not simply some end-of-the-year contrivance. A shift in mindset is arguably necessary for organizations to maintain a…
The expectations and responsibilities of AP departments at companies of all sizes and across all industries are on the rise in 2022. How are companies leveraging technology? What professional development opportunities are being offered to AP teams for them in order to meet these expectations and…
The leaves have turned, the NFL season is well underway, and the air is getting brisk. This is the time of year when we at Esker begin engaging in a number of conversations with partners and clients who are planning for next year’s projects and budgets. The last few years have been a wild ride, to…
It’s that time of year again! Getting together with friends and family means good food, laughter, and fun. It’s been our tradition for the past couple years to share Thanksgiving recipes from our employees. We hope you enjoy and have a safe and happy holiday!Thanksgiving Recipes from Esker…
Here at Esker, you may have heard that we recently had a big birthday celebration to commemorate our Customer Experience (CX) team turning 5!It was a special occasion marking the formation of a team built on a set of core values established directly from customer feedback on how they wanted to feel…-
What makes for a good customer experience (CX)? People who care! That’s why Esker’s CX team is committed to making our customers feel Valued, Understood and Engaged — and that’s a commitment you can bank on!In this episode of Esker On Air, host Scott Leahy has an in-depth…
Call them strategic advisors or value architects. Call them digital catalysts or change makers. Whatever you do, just don’t think of modern-day CFOs as merely number crunchers. Today, the role of CFOs and other financial leaders goes far beyond the scope of bookkeeping or budgeting. When it comes…
Imagine you’re a carpenter. You’ve been tasked with constructing a rocking chair made from mahogany wood. You prepare your workshop, assemble your tools and materials, and carefully make your measurements. You turn on the table saw, hear the blade’s frenetic whirl, and start cutting. …
Some things are appropriate to celebrate for just a day … but when it comes to recognizing the heroes out on the frontlines of customer service, well, they deserve a whole week of praise.Why honor customer service professionals?If you’ve ever worked in customer service, that question might seem…
Hello again, change management fanatics. If you haven’t read Part 1 of this series, you can find it here!In Part 2, this blog series is dedicated to the backbone of successful digital transformation: change management. We will focus on the system factors that need to be in place and addressed…-
More than ever, it’s imperative that businesses keep their customer experience (CX) in-house to lower the cost-to-serve and stay competitive in uncertain times. Unfortunately, many customer service teams simply lack the bandwidth or resources to do so. It’s why many are turning to digital solutions…
During times of significant disruption and uncertainty, it’s essential for organizations to maintain business process efficiency as well as communication with customers and team members, especially when it comes to managing accounts receivable (AR).Today’s workforce is becoming increasingly remote…