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Webinar Recording: Turning Customer Service into Customer Success with AI

What you'll learn?

Customer expectations are rising, and support teams are feeling the pressure. Long response times, inefficient processes, and high service costs - these are just a few of the common challenges. Can Generative AI change the game?

The biggest challenges facing customer service teams today

Optimise Your Order Management with Seamless SAP Integration

What you’ll learn?

In today’s fast-paced business environment, efficient order management isn’t just a competitive advantage – it’s essential. Manual processes and disjointed systems can slow down your operations, leading to missed opportunities and dissatsfied customers. But there’s a better way.

Key Highlights:

The New Office of the CFO | Webinar on Demand

What you'll learn?

Against the backdrop of changing customer attitudes and an uncertain business/political landscape, today’s Office of the CFO must also contend with another challenge — expanding responsibilities. Businesses now count on their CFOs to drive value, manage risk and deliver deep insights to the c-suite. But they can’t do it all on their own …

Shared Services & Outsourcing Week: 12-13 May 2026

SSOW ANZ is where the future of business services takes shape. It’s the meeting point for leaders who refuse to stand still - those who are re-architecting operating models, harnessing AI, and pushing Shared Services to deliver more than efficiency: true enterprise impact.

Esker is an Event Partner at SSOW in 2026. Meet us at SSOW to discover how agentic AI & automation can help you unlock efficiency without sacrificing experience. 
 

The Global Shift Toward E-Invoicing: What’s Happening in Europe (& Why U.S. Companies Should Care)

Across Europe, governments are accelerating the move toward mandatory e-invoicing, and for many companies, the clock is already ticking. Countries such as Belgium, France and Poland are introducing structured e-invoicing requirements that affect not only domestic businesses, but also international companies operating or trading within these countries.

In this article, we’ll break down what’s driving this wave of mandates, where key European countries currently stand in implementing e-invoicing mandates and why U.S. companies should be paying close attention.

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