Esker Blog
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In a 2024 Gartner study1, two-thirds of respondents indicated that customers are hesitant about AI being used in customer service operations. This presents a quagmire for businesses,as they increasingly look to AI to trim costs, obtain insights about business processes and stayup-to date with…
Over the past few months, I’ve had many conversations with CFOs, Finance leaders, and transformational leaders, spanning multiple industries and geographies. The common denominator in these conversations quickly became apparent: The expectations in the role of a CFO have greatly gained importance.…
In times of great change and uncertainty, Accounts Receivable (AR) departments play an instrumental role in helping the business remain proactive, resilient and competitive. This blog aims to shed light on one crucial AR process — cash application — and provide a clearer understanding of how…- My name is Brad Tuckerman, and I’m excited to join Esker Australia as the new Sales Manager. In my role, I will be leading our talented Australian sales team while working closely with both our existing and potential customers to help them maximize the value of their investment in Source to Pay and…
Logos aren’t meant to last forever. The average lifespan of a logo is 10 to 15 years, and ours — excluding a color change — had remained unchanged since 2007. Over time, while our graphic style evolved, the logo stayed the same, creating inconsistencies in our brand identity. It was time for a…
In a recent Esker webinar titled "AP & AR Automation Trends: Strategic Insights for Finance Leaders," Forrester analyst Meng Lei, along with Esker Product Managers Catherine Dupuy-Holdich and Maud Berger, explored key trends shaping the future of AP and AR automation. The conversation was…
On November 1st, we gathered at the stunning Sheraton on the Park in Sydney, for the much-anticipated Esker Impact Awards 2024. This year's event marked a significant milestone as we introduced a brand-new award category: Best Partner. It’s a testament to our evolution and commitment to recognising…- Sydney, Australia. — September 10, 2024 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that it has launched its newest Esker Synergy AI product update, Synergy…
- Sydney, Australia. — August 27, 2024 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that the company has been officially registered by France’s General…
Esker Continues Doing “BIG” Things in the World of Customer ServiceEsker was recently recognised as a 2024 finalist for BIG’s Excellence in Customer Service Awards.It has been said ad nauseum, but that doesn’t make it any less true: Customer service has never been more important. That’s why, every…- Sydney, Australia. — July 9, 2024 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced new capabilities for its Source-to-Pay suite, incorporating sustainability…
Credit management is a critical function for any business that deals with customers and suppliers. It involves assessing the creditworthiness of potential and existing customers, setting and enforcing credit policies and terms, monitoring and collecting payments, and managing credit risks.…- Sydney, Australia. — May 28, 2024 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that it will propose the appointment of Ameeta Soni as a…
Applicable starting January 1, 2025, for the 2024 Financial Year, the Corporate Sustainability Reporting Directive (CSRD) sets new standards and requirements for non-financial reporting. This European Union directive upon the EU’s Green Pact - a commitment to establishing carbon neutrality by 2050…
Hi, my name is Jouman and I have joined Esker AU as a Customer Experience Training Consultant. My role involves working closely with our customers and their end users to ensure the optimal use and functionality of our solutions in the Source to Pay space.I enjoy spending my free time…
Esker is pleased to be recognised in a new Digital World Class Matrix™ by The Hackett Group®, which ranks and analyses 18 leading customer-to-cash (C2C) software providers on their ability to support global and complex clients, data integration and pre-built connectors, and user-friendly reporting…