The Customer Service Solutions For B2B Landscape, Q3 2026

There’s no getting around it: B2B customer service is more complex than ever before. But although demands are changing, so is the technology built to support them. See why Esker was named a Notable Vendor in Forrester’s latest landscape report and get a closer look at the trends, solutions, and use cases driving that evolution.

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What’s in the report?

By better understanding how automation works and the advantages it can harbor, Customer Service professionals can more effectively persuade their organization’s c-suite to invest in transformative digital technologies and deliver benefits to critical processes, including:

Snapshot of B2B customer service market See what trends, challenges, and changing expectations are influencing how organizations approach customer service

Where AI & automation are creating value Explore how new tech is helping B2B teams improve service quality and scale operations without adding resources.

Esker’s recognition as a Notable Vendor Learn why Esker was included among the providers shaping this emerging category of B2B customer service solutions.

Explore the wider vendor landscape Get an independent view of the B2B customer service market and the providers, including Esker, operating within it.

Built for the realities of B2B customer service

From inquiries and orders to claims and cross-functional workflows, Esker helps B2B teams use AI and automation to deliver better customer service outcomes. Its recognition as a Notable Vendor reflects Esker’s continued focus on technology built for the unique demands of B2B customer service.

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