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Shared Inboxes Part 1: Common Pitfalls and Their Cure – Customer Enquiry Automation

This two-part series discusses the pitfalls with shared inboxes and the benefits of Esker’s Customer Enquiries automation solution. Part 2 can be read here.

Inboxes. Sometimes it seems like you may never make it through all the emails you get. And coming back after a vacation? Well, there goes your entire day.

Promoting Wellbeing at Esker

I’m sure we can all agree that to some extent, the last couple of years have put a strain on all of us. Although we at Esker have not been hit anything like as hard as some other businesses, for which we are very grateful, we have not been immune: working from home means that we have missed the camaraderie of the office, and we all have friends and families who have suffered. With rising prices for fuel and other necessities and ongoing climate issues, things may not begin to get easier as fast as we may like.

Delving into Esker’s Procure-to-Pay Suite and looking back over a 24 year career at Esker

Offering a 360° view of supplier information, Esker’s automated platform spans the entire procure-to-pay process — equipping finance departments with AI and RPA technology and helping them effectively manage compliance, gain full process visibility and reduce staff workload.

Taking a Trip to the Land of AP Automation with IT Research Firm Expertise

If you like travelling, you’ve very likely had to do the groundwork of figuring out where you want to go and what to do once you’re there. So, you’ve chosen a city you want to visit, but now you need to decide on where to stay, what to eat and see? If the travel section in shops is any indication, chances are you’ll buy a book that has all the information you need to make an informed decision about all of those choices.

Britvic plc

CHALLENGES: Complex processes lead to errors

The orders Britvic receives are extremely complex, often 20-50 lines long. The Customer Service team would manually key in every product code and all other data and print out each order. This meant that there was a potential for errors, expensive product returns and order delays.

The principal focus for implementing an automation solution was to reduce manual touch points and errors, which would in turn speed up order processing.

 

Esker Q3 2023 Sales Activity

Derby, UK — October 18, 2023

Continued growth in cloud activities

Esker Q3 2023 sales revenue amounted to 43.8 million euros, a 13% increase over Q3 2022 based on constant exchange rates (+8% based on current exchange rates). For the first nine months of 2023, Esker sales were 131.6 million euros, up 15% based on constant exchange rates (+13% based on current rates).

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