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Hillbrush

CHALLENGES: Customers & staff bristle at the consequences of manual processes

Many of Hillbrush’s customers would send purchase orders to the Customer Service team, and these would be manually processed. This was both time-consuming and open to error.

The principal focus for implementing an automation solution was to reduce manual touch points and errors, which would in turn speed up order processing.

 

Esker Receives EcoVadis Platinum Medal and Places Among Leaders in the EthiFinance Ranking

Derby, UK — December 6, 2023 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced it has once again received recognition for its Environmental, Social and Governance (ESG) commitments.

Still printing, organising, folding and stuffing your own business mail? Give Esker Mail Services a try!

Esker Mail Services is a secure, easy-to-use alternative that allows invoices and other documents to be sent out with a click of a button from any ERP or desktop application. Read our blog to learn about Esker’s new UK Print Centre, and our long-serving employees; Andy Phillips and Paul Kerry.

Meet Andy and Paul; they work in Esker’s UK Print Centre. In 2021 they processed 4 million pages for Esker customers.

One Team Beyond Boundaries: Spotlight on Esker’s Customer Experience Team

Learn how Esker’s Customer Experience (CX) Team is dedicated to your ongoing success and customer journey.

One Team Beyond Boundaries

Recently, I got to spend the week at our corporate headquarters in Lyon with the other Esker worldwide CX Managers. The motto of the week was ‘One Team Beyond Boundaries’, which is an important part of the Esker philosophy.

Looking to strengthen your business resilience? Let’s kick off with P2P automation!

How did Olympique de Marseille automate their entire P2P process with Esker to build business resilience? Quite simply by achieving full visibility over expenditures and outstanding invoices, along with optimising approval workflows for enhanced trackability.

All or nothing? Luckily, with Esker’s Accounts Receivable solution, that’s not a choice you’ll have to make.

Esker’s Accounts Receivable (AR) solution suite ensures visibility and simplicity for all stages in the invoice-to-cash process by leveraging AI-driven technology that optimises everything from credit management to cash allocation. But we know that not all companies want or need an end-to-end approach to AR automation, so whether you’d prefer to do things all at once, or take it one step at a time, with Esker you have the freedom and flexibility to do either!

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