Here’s a little secret: I’m a big fan of those year-in-review shows that pop up everywhere in December. Usually, I watch it with friends or family and repeatedly say things like: “That was only this year??” or “Oh, they got married?” It’s a fascinating experience to observe your own brain’s time-space continuum as you reflect on what happened in your life in the past year, and find yourself wondering about what you would have done differently if you knew then what you know now.

For Esker, building a human-centric and sustainable business has been the objective ever since we started the company 39 years ago. And today we still ask ourselves how we can encourage others to also embrace this vision for their organisations.

Both the entertainment and hype factors for the newest developments in AI are pretty high. Where AI capabilities really shine, however, is when business processes are enhanced by machine learning, deep learning, and yes, even ChatGPT.