Challenges - Bringing speed, strategy & consistency to a global process

“We didn’t have a standardised collections tool before Esker,” said Andrew St Clair, Global Director of Financial Services at Trek Bicycle. “Everyday tasks, like sending reminder letters, were all done manually. We made it work, but there was no real consistency in our process. With 60% of our business coming from abroad, it was crucial that we had a true global solution.”