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Figuring out deduction claims — especially the unexpected ones — can often feel like trying to put together a puzzle. A 5000-piece one, where every piece has the same colour.

Esker’s Claims & Deductions solution uses AI-capabilities like machine and deep learning, NLP-driven data recognition and OCR character extraction to:

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Do you feel everything is going swimmingly in your Customer Service department?

You’ve got a good contract on printer toner and maintenance, you provide the CSRs with decent coffee and the phone system hardly ever glitches…so everything’s good on that end, right?

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This white paper takes a detailed look at the top KPIs organizations employ to measure customer service and order management. With insights from 200 large organizations with revenues of at least $500 million USD, this paper offers ten KPIs that research by APQC and Esker has shown to make the biggest impact on customer service performance. Read it now to uncover:

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Today, the majority of B2B invoices issued worldwide involves trade credit. These delays can jeopardise cashflow or lead to the invoice eventually being written off as uncollectable.

For businesses looking to secure their cashflow it is essential that they optimise their credit and collections process and minimise customer risk.