Leading medical technology company, Siemens Healthineers, was looking to automate its highly manual order entry process to free up Customer Service Representatives (CSRs) from time-consuming, low-value tasks and facilitate order management, regardless of order type or format. It was also important that the company be able to comply with the Italian e-ordering regulation in the healthcare sector.

Improved productivity with 50% time savings by workflow automation

One of the key responsibilities of the Financial Service Operations (FSO) in FUJIFILM Business Innovation Malaysia is to manage the accounts payable (AP) across their operating companies— from Singapore to New Zealand. For the 30-people strong team, however, this was timeconsuming and rife with inefficiencies. The team, which is based in Kuala Lumpur, Malaysia, was also heavily reliant on a legacy, on-premise solution hosted on a server in Singapore.