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Kuriyama
CHALLENGES: Complicating collections with tedious, low-value activities
Another challenge for Linke was the lack of tracking associated with the manual process, saying: “We have roughly 1,500 active accounts and the only way to see how everyone was doing in terms of calls was to pull all the accounts into an Excel spreadsheet and go one by one — not a realistic option.”
Kuriyama decided its best option was to explore digital solutions for centralising the process and delivering new levels of speed, efficiency and visibility to the team.
Abbott
CHALLENGES: Making Life Easier with Order Management Automation
The launch of the FreeStyle Libre Flash Glucose Monitoring system in Sweden in 2014 was extremely successful and since then the demand has increased steadily year after year. With about 3,000 orders per month arriving in PDF format and having to be manually entered, Abbott recognised that an automated solution was indispensable. “We realised that the manual processing of sales orders was not scalable and therefore we looked for ways to automate it.
Palmer Holland
Challenges - Streamline manually intensive processes to gain efficiencies & meet growth goals
Prior to automation, email was heavily relied on for process management and customer enquiries, with one employee dedicating at least four hours a day to routing emails to CSRs. Its order management process was also challenging and required CSRs to check many boxes just to enter an order.
Domingo Alonso
CHALLENGES - STREAMLINING AND SIMPLIFYING MANUALLY INTENSIVE ADMINISTRATIVE WORK
In 2018, Domingo Alonso’s financial department was looking for an automation solution to improve its supplier relationships, optimise payments, organise its accounting department and centralise incoming invoices. The Group also wanted to eliminate paper in its offices, which would accelerate searches for digital files and streamline invoicing.
