English US
English UK
English AU
English SG
Français
Deutsch
Italiano
Español
NederlandsSiemens Healthineers
Challenges: Streamlining the order management process while maintaining compliance
It was also important that the company be able to comply with the Italian e-ordering regulation in the healthcare sector. Companies like Siemens Healthineers, that supply the National Health Services (SSN), are required to manage the reception of e-orders through Nodo Smistamento Ordini (NSO), the Italian government owned platform.
MCR Safety Customer Story
Background
MCR Safety is a leading international distributor of personal protective equipment (PPE) headquartered in the Memphis, U.S. area. Before automating with Esker, the company was using another sales order management solution that wasn’t able to deliver the value and functionality needed to keep up with business. Even with the automation tool, MCR’s order management process was inundated with manual touch points that hindered processing speed and workflow efficiency.
NDS, INC. KEEPING UP WITH RECORD-BREAKING SALES AMID GLOBAL PANDEMIC WITH AUTOMATION
REDUCING ORDER PROCESSING TIMES
With large amounts of orders and a small customer service team handling them, one of NDS’s top priorities was to drastically reduce the time it takes to process a single order. Prior to automation, orders arrived in various formats, some even handwritten, and the manual processing of these orders required so much time that certain employees were dedicated only to order taking. “Each order manually was taking us about 15 to 20 minutes, sometimes even an hour for those lengthier orders.
Paulig Customer Story
Greater Agility and Flexibility
With many customers sending orders via fax and email, Paulig needed a flexible solution to address their unique needs and ordering form templates. The customer service department wanted to handle the orders themselves without input from customers or having to ask customers to adapt their templates.
