Specialised AI: The Answer to a Reluctance Towards AI in Customer Service
In a 2024 Gartner study1 , two-thirds of respondents indicated that customers are hesitant about AI being used in customer service operations. This presents a quagmire for businesses, as they increasingly look to AI to trim costs, obtain insights about business processes and stay up-to date with innovative technologies, all while maintaining customer satisfaction. Enter Specialised AI!
Spring into Efficiency: Optimising Supplier Management Through Automation for Reduced Risk and Fresh Opportunities
In today’s fast-paced business environment, efficient supplier management is critical for operational success. However, traditional manual processes often expose organisations to risks like fraud, compliance violations, and inefficiencies.
Navigating Economic Challenges: Insights from April’s Credit Panel Event Discussions
Spring is a season of renewal, fresh perspectives, and strategic realignment — an apt time to explore the ever-evolving landscape of credit management.
The CFO as a Growth Architect: Why It’s Time to Rethink the Office of the CFO
Over the past few months, I’ve had many conversations with CFOs, Finance leaders, and transformational leaders, spanning multiple industries and geographies. The common denominator in these conversations quickly became apparent: The expectations in the role of a CFO have greatly gained importance. But I didn’t just hear about a change in importance, I also heard a lot about how exciting this change in function was!
Lessons from the Climb: How Esker Reached Challenger Status
Esker’s transformation from a Niche player to a Challenger in the 2025 Gartner® Magic Quadrant™ for Source-to-Pay Suites was a climb, not a leap. And every step in that ascent was guided by customer feedback and strategic innovation. Since we were only able to get there with the help of others, we’re sharing our insights here for Procurement and Finance leaders to use in their own climb.

B2B Order Management Reimagined: 5 AI-mazing improvements your team & customers will love
Every day, companies order products and services from other companies. How smoothly these business-to-business (B2B) transactions are handled is largely dependent on the order management (OM) system — that is, all the people, processes and applications involved from the moment an order is placed all the way to its fulfillment, invoicing and beyond. Unfortunately, creating a seamless B2B customer order journey is easier said than done. Learn how comprehensive automation solutions take a tactical approach to how AI technology is used in typical OM scenarios and operations.
Esker Named a Leader in Multiple Analyst Reports
Derby, UK — November 20, 2024 — Esker, the global authority in AI-powered business solutions for the Office of the CFO, today announced that it has garnered multiple recognitions from industry analysts in recent Forrester and IDC MarketScape reports.
Connectivity Suite Enables Real-Time Integration of Esker Accounts Payable with Microsoft Dynamics 365 ERPs
Derby, UK — November 27, 2024 — Esker, the global authority in AI-powered business solutions for the Office of the CFO, today announced the expansion of its Connectivity Suite with pre-built connectors that provide real-time integration of Esker Accounts Payable with cloud-enabled ERPs Microsoft Dynamics 365 Finance and
Dan Reeve Appointed to Esker’s Executive Committee
Derby, UK — December 19, 2024 — Esker, the global authority in AI-powered business solutions for the Office of the CFO, today announced the appointment of Dan Reeve, Vice President of Sales North America, to Esker’s Executive Committee, effective January 1, 2025.
Esker Q4 2024 Sales Activity
Derby, UK — January 15, 2025
