From Telegraphs to AI: The Evolution of Customer Service and How Esker is Leading the Next Revolution

Submitted by Admin_@ll_Alric on

Throughout history, the way businesses interact with customers has undergone dramatic transformations. From the early days of the telegraph to the rise of call centres, and now the dawn of Artificial Intelligence (AI). Each era has brought about new tools and strategies to enhance customer service. As we stand on the brink of another revolution in customer service, learn how AI is set to redefine the way businesses interact with their customers.

Key trends shaping the future of AP and AR automation

Submitted by Admin_@ll_Alric on

In a recent Esker webinar titled "AP & AR Automation Trends: Strategic Insights for Finance Leaders," Forrester analyst Meng Lei, along with Esker Product Managers Catherine Dupuy-Holdich and Maud Berger, explored key trends shaping the future of AP and AR automation. The conversation was filled with valuable insights and perspectives, and we’ve highlighted several key takeaways that are worth sharing. Enjoy the read!

 

eSourcing: A Game-Changer for Procurement

Submitted by Admin_@ll_Alric on

eSourcing, the process of using digital tools to manage the entire sourcing process, from supplier identification to contract management, has revolutionised the way businesses procure goods and services. However, like any new technology, it comes with its own set of challenges. In this blog, we'll explore the benefits of eSourcing, as well as the common hurdles in getting started, and the best ways to overcome these. 

 

New Year, New You, New Business Model?

Submitted by Admin_@ll_Alric on

As we embark on a fresh year, it’s the perfect time to reflect on goals and aspirations. For many businesses, this means taking a fresh look at their sustainability strategies.

Why Sustainability Matters

Sure, we've all heard the buzzwords: ESG, CSRD, and the like. But what do they really mean for your business? Well, let’s break it down:

10 Key KPIs to Fall in Love with Your Accounts Payable Process

Submitted by Admin_@ll_Alric on

Efficient Accounts Payable (AP) management is vital for business success, yet many organisations face challenges like high invoice processing costs and delayed payments. This blog outlines critical metrics and strategies to help businesses streamline operations and enhance performance. Below, we dive into these KPIs and their role in optimising your AP process.

 

Esker’s Logo Refresh: A Contemporary Evolution, Not a Revolution

Submitted by Admin_@ll_Alric on

Logos aren’t meant to last forever. The average lifespan of a logo is 10 to 15 years, and ours — excluding a colour change — had remained unchanged since 2007. Over time, while our graphic style evolved, the logo stayed the same, creating inconsistencies in our brand identity. It was time for a refresh.

 

Transforming the Office of the CFO with Esker: A Powerful Yet Strategic Approach

Submitted by Admin_@ll_Alric on

In today's fast-paced business environment and the continuing economic volatility around the world, the role of the Chief Financial Officer (CFO) has evolved beyond traditional financial management. The modern CFO is a strategic leader, responsible for driving business growth, optimising financial operations, and ensuring compliance. To meet these demands, the Office of the CFO must leverage advanced technologies and automation tools.

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