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NederlandsValrhona Accelerates Order Processing with Esker
Solutions
Key outcomes
- 3x Faster order processing
- 95% Order automation rate
- 4x Fewer data entry errors
About Valrhona
Founded in 1922 and headquartered in Tain-l’Hermitage, France, Valrhona is a leading manufacturer of premium chocolate. With 900 employees, five international subsidiaries and a presence in over 120 countries, the company serves customers worldwide. Known for its commitment to quality and exceptional customer service, Valrhona continuously strives to optimize its operations and strengthen long-term customer relationships.
Case study summary
Valrhona faced growing order volumes, seasonal demand and a heavily manual workflow that restricted customer service capacity. With Esker Order Management, the company automated order capture and validation and integrated eligible orders into SAP. The result: three times faster processing, fewer data entry errors and more time for proactive customer support. The approach was also rolled out internationally.
