AAH Pharmaceuticals Accelerates Customer Onboarding with Esker

AAH Pharmaceuticals uses Esker Credit Management to automate credit applications and regulatory checks, accelerating pharmacy onboarding while improving visibility, customer service and team productivity.

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About AAH Pharmaceuticals

AAH Pharmaceuticals is the UK’s largest pharmaceutical and healthcare product distributor and wholesaler. Headquartered in Warwick, it serves more than 27,000 customers, delivers over 10 million items weekly and employs 3,000 people nationwide. The company operates 11 local distribution centers and uses Ingres ERP.

Key takeaways

83% reduction

Credit application processing time

£500,000 savings

Achieved in under 10 months

4 roles redeployed

Team members moved into proactive customer engagement and risk assessment

 

 

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AAH Pharmaceuticals Case study summary

AAH Pharmaceuticals relied on spreadsheets, repetitive data entry and manual regulatory checks to onboard and reverify pharmacies. These processes delayed account openings and frustrated customers and Sales teams. With Esker Credit Management, AAH automated approval workflows and license checks while gaining a centralized audit trail. Credit application processing time fell by 83%, four roles were redeployed and the company achieved £500,000 in savings in under 10 months.

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