English US
English UK
English AU
English SG
Français
Deutsch
Italiano
Español
NederlandsAI-powered collections management software
Esker helps enterprise finance teams prioritize collections intelligently, automate follow-ups, improve customer responsiveness, and gain real-time visibility into cash inflows — all within a unified accounts receivable software platform.
WHY AUTOMATE COLLECTIONS?
Turn collections into a driver of cash performance
Move beyond manual follow-ups and reactive collections. Esker combines accounts receivable automation with intelligent collection workflows to reduce manual effort, accelerate cashflow, and improve visibility into outstanding invoices and expected cash inflows.
At the same time, finance teams can create a smoother payment experience for customers and strengthen customer relationships throughout the accounts receivable collections process.
Faster cash collection
Automate reminders, follow-ups, and collections activities while using intelligent collections prioritization to focus teams on overdue payments and accounts with the greatest cash impact.
- Reduce repetitive tasks and manual follow-up
- Prioritize high-impact accounts
- Accelerate cash conversion and lower DSO
Greater visibility & predictability
Turn accounts receivable data into actionable insights with payment predictions, cash forecasting, real-time dashboards and reporting.
- Improve cashflow forecasting
- Monitor DSO, outstanding invoices and overdue balances
- Support liquidity planning and financial health
Better customer engagement
Give customers easier access to invoices, payment information, and support while helping collections teams accelerate dispute resolution and remove payment blockers.
- Reduce payment friction
- Improve responsiveness
- Strengthen customer relationships
Real results for stronger cashflow
25% Average DSO reduction
Up to 70% Reduction in past-due receivables
Up to 80% Faster dispute resolution
Make collections easier for your customers
Give customers the transparency and self-service they expect. Esker’s Customer Portal makes it easier to access invoices, communicate and pay — reducing friction for customers while saving valuable time for collections teams.
Greater transparency. Faster payments.
- 24/7 access to invoices and account statements
- Online payment options
- Direct messaging with collections teams
- Invoice dispute submission and tracking
- Payment visibility and updates
HOW IT WORKS
A smarter, more connected accounts receivable collections process
Esker combines automated collections workflows, predictive insights, and centralized customer information to help teams manage outstanding invoices, reduce manual effort, and accelerate payment.
Automate collection strategies
Use automated reminders, account statements, and follow-ups based on due dates, customer segmentation, and configurable collection policies.
Prioritize the right actions
Use payment behavior, customer risk profiles, and predictive insights to improve collections prioritization and focus collectors on accounts requiring attention first.
Engage customers effectively
Centralize communications and give customers easier access to invoices, payments, and support through the Customer Portal.
Resolve payment blockers faster
Coordinate tasks, disputes, and internal collaboration to accelerate dispute resolution and improve operational efficiency.
Monitor performance and cash
Track overdue payments, DSO, collections activity, reporting KPIs, and expected cash inflows in real time.
Trusted by enterprise finance teams worldwide
Zimmer Biomet
- DSO reduced from 130+ days to below 60 days
- Overdue payments reduced to 6%
- Improved Finance/Sales collaboration with real-time access to collections information.
AI FOR COLLECTIONS
AI built to turn collections effort into cash impact
Collections teams need more than automation. Synergy AI Agent helps teams turn payment behavior, customer risk, and collections data into actionable insights — enabling smarter prioritization, more accurate payment forecasting, and more effective customer engagement.
AI-powered collections intelligence
- Predict payment dates and expected cash inflows
- Detect changes in customer risk
- Prioritize high-impact actions with Synergy Agent recommendations
AI agent for customer interactions
- Route and translate customer communications
- Transcribe calls and summarize conversations
- Suggest responses and next actions to resolve issues faster
Key capabilities
Esker Collections Management key capabilities
AI-powered prioritization
Focus collectors on the accounts and actions that need attention most, using payment predictions, customer behavior, and risk signals to guide priorities.
Automated collection strategies
Automate reminders, account statements, and follow-ups with configurable collections workflows adapted to customer profiles and due dates.
Customer engagement & issue resolution
Centralize communications, manage disputes, and coordinate tasks to resolve payment blockers faster and improve the customer experience.
Unified customer visibility
View and access invoices, payments, notes, tasks, disputes and collection history from one centralized workspace.
Dashboards, analytics & cash forecasting
Monitor DSO, overdue balances, outstanding invoices, collections activity, customer risk, disputes, and team performance with real-time dashboards, customizable reporting, and collections forecasting to anticipate expected cash inflows.
See Esker Collections Management in action
Discover how Esker helps AR teams prioritize smarter, automate follow-ups, and accelerate cash collection.
EBOOK
6 Ways AI Accelerates Cashflow
The CFO’s guide to what actually moves the needle See how AI helps finance teams prioritize the right accounts, predict payment timing, reduce cashflow delays and make faster, more confident accounts receivable decisions.
Built for every AR stakeholder
CFOs & Finance Leaders
Improve cash predictability, working capital visibility, and control over accounts receivable performance.
- Greater control over DSO
- Better cash forecasting
- Stronger liquidity visibility
AR & Collections Managers
Prioritize collection efforts, automate execution, and improve operational efficiency across day-to-day collections activities.
- Faster collections execution
- Better account prioritization
- Greater team productivity
Collections Specialists
Manage customer accounts, communications, and payment issues from one centralized workspace.
- Easier prioritization
- Faster dispute resolution
- Less time spent on administrative work
CIOs & IT Leaders
Support finance transformation with secure, scalable accounts receivable software designed for enterprise environments and flexible ERP integration.
- Flexible ERP integration
- Enterprise security and governance
- Support for global operations
Connect collections with your accounts receivable solutions
Esker Collections Management connects with your broader accounts receivable automation environment, giving finance teams access to information across the customer and AR cycle. This shared visibility makes it easier to coordinate actions and keep cash moving.
Credit Management
Use customer risk insights and payment behavior to guide collections strategies and prioritization. Esker connects credit and collections performance within its Credit Management solution.
Invoice Delivery
Give collections teams visibility into invoice delivery, acceptance, failure, and rejection statuses before following up with customers.
Ready to accelerate your collections performance?
Move beyond manual follow-ups with intelligent AR collections software that helps finance teams prioritize smarter, work faster, and turn outstanding receivables into cash.
Frequently asked questions
What is collections management software?
Collections management software helps finance teams manage outstanding invoices, automate customer follow-ups, and improve the accounts receivable collections process. Key features can include automated reminders, collections prioritization, dispute management, customer communications, cash forecasting, and reporting.
What is AR collections software and how is it different from accounts receivable automation?
AR collections software focuses specifically on overdue invoices, customer follow-ups and collections activity. Accounts receivable automation covers a broader set of processes, including invoice delivery, collections, customer communications and cash application.
How can collections management software improve cashflow and reduce DSO?
Collections management software can improve cashflow by automating follow-ups, prioritizing overdue accounts, identifying payment blockers earlier, and giving finance teams better visibility into outstanding invoices and expected payments. This can help reduce DSO and improve overall receivables performance.
How does AI improve accounts receivable collections?
AI can analyze customer payment behavior, predict expected payment dates, identify changes in customer risk profiles, and improve collections prioritization. It can also assist collections teams by routing emails, summarizing conversations, suggesting responses, and recommending next actions.
Can collections management software integrate with ERP and other AR solutions?
Yes. ERP integration connects collections activity with customer, invoice and payment information from core finance systems, helping reduce duplicate data entry and improve visibility.
Esker Collections Management can also work alongside solutions such as Credit Management, Invoice Delivery and Cash Application.
What are the 5 Cs of accounts receivable management?
The 5 Cs commonly used in credit management are Character, Capacity, Capital, Collateral and Conditions. They help businesses assess customer creditworthiness and risk, which can then inform collections strategies as a customer's risk profile evolves.
Esker Credit Management combines external credit-risk data with internal payment behavior to support risk assessment and credit decisions.