Order Management
Throughout history, the way businesses interact with customers has undergone dramatic transformations. From the early days of the telegraph to the rise of call centres, and now the dawn of Artificial Intelligence (AI). Each era has brought about new…
As we begin 2025, businesses are looking for new ways to improve efficiency, reduce costs, and stay competitive in an ever-evolving market. One area that has seen tremendous growth and potential for improvement is order management. AI and automation…
In a 2024 Gartner study1, two-thirds of respondents indicated that customers are hesitant about AI being used in customer service operations. This presents a quagmire for businesses, as they increasingly look to AI to trim costs, obtain insights…
Esker is thrilled to be included in a first-of-its-kind Digital World Class Matrix™ by The Hackett Group®, which analyzes and ranks 18 leading customer-to-cash (C2C) software providers on the processes of credit management, order management, and…
In the fast-paced world of B2B commerce, maintaining operational efficiency and best-in-class customer service can significantly impact a company’s bottom line. This necessity has led businesses to closely monitor their order management processes…
Esker Continues Doing “BIG” Things in the World of Customer ServiceEsker was recently recognised as a 2024 finalist for BIG’s Excellence in Customer Service Awards.It has been said ad nauseum, but that doesn’t make it any less true: Customer service…
Remember when Customer Service was about actually serving customers?Hyperbole aside, today’s B2B Customer Service Representatives (CSRs) are trying their best to be everything their organizations need them to be — problem solvers,…
A bad restaurant. A toxic relationship. A too-good-to-be-true vacation resort. When it comes to spotting red flags in examples like these, there’s no real science or strategy behind it — you simply know it when see it. But in terms of…- The “swivel chair” concept is a process whereby a worker manually enters the same data into multiple systems. When it comes to modern customer service, this describes the complex environment that most teams use to serve customers. Whether it’s…
A critical component of success for today’s businesses is the ability to integrate and [CA1] synchronize all of the various applications powering your digital initiatives.That’s why Esker is excited to announce an addition to its already robust…