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Happy Customer Service Rep, Happy Customer
When you’re a customer service manager you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more. But not everyone makes it easy. And with COVID-19 disrupting the world, the service industry was forced to adjust accordingly. Even on the best days, customer service managers were faced unreasonable customers, long hours and cumbersome, inefficient internal processes.
PodChats with FutureCFO: The smarter way of collecting and allocating cash
The current pandemic has turned every aspect of the business on its head. With the disruption of the global supply chain and the economic slowdown, companies’ finance departments are under more pressure to optimise their cash conversion cycle.
The Wild World of Deductions: Don’t Let Short Payments Eat into Your Margins
Despite Will Smith’s recent declaration that the 1999 movie “Wild Wild West”: “[is] a thorn in my side” and in addition to the fact that it is universally considered to be both a critical and commercial failure, I admit that I enjoyed it a lot. Granted, the story line is all over the place, but, nonetheless, I found the movie very entertaining.
Title: Let’s Take a Trip – To the World of the CFO
Aaaaahh…the end of summer…
The tan and the relaxation are slowly fading, the good memories hopefully not.
AI: The Next Big Technology Inflection Point & How to Humanise It
A few years ago, as the pandemic was ramping up, as companies and individuals worked to navigate this new environment, this new reality in front of us, I wrote a blog that touched on how there had been in the recent past technology inflection points that ended up causing major shifts in the business landscape.