Esker | Connecting with Customers: 5 benefits of a digital experience platform

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What’s in the eBook?

According to a recent APQC research, changes in customer behaviors and expectations have impacted over 60% of organisations’ ability to fulfill orders in a timely manner, along with cost to serve and profitability. In this workbook, you’ll learn how a digital experience platform empowers your CSRs and transforms the quality of your CX thanks to AI-driven tools designed to help you:

Esker | Connecting with Customers: 5 benefits of a digital experience platform

Submitted by Admin_@ll_Alric on

What’s in the digital guide?

Research shows that 80% of today’s B2B buyers expect the same type of Amazon-like buying experience as they get in their B2C lives. In this digital guide, you’ll learn how to develop strategies to align the People, Process and Technology (PPT) in your Customer Service department to not only live up to these new expectations, but also create more value-added advantages such as:

An Overview of AI in Customer Service

Submitted by Admin_@ll_Alric on

What’s in the ebook?

In this 15-page ebook, you’ll learn about the benefits of “responsible AI” and how Esker’s Customer Service solution suite utilises the interplay of machine learning, deep learning, NLP, ChatGPT and other AI technologies to help Customer Service teams:

Identify & prioritise inquiries with negative sentiments & streamline response times

The Human side of AP

Submitted by Admin_@ll_Alric on

What’s in the eBook?

This guidebook explores the psyche of modern AP professionals, why prioritizing their humanity is key to facilitating broader company success, and how AI-driven automation can deliver transformational benefits, including:

Higher employee retention rates thanks to more meaningful & fulfilling work

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