Customer Service
In today’s fast-paced business landscape, maintaining a competitive edge is crucial. Manual order management processes can be time-consuming, error-prone, and hinder growth potential. However, by embracing technology-driven solutions like…
As businesses grow, there may be better approaches than solutions in Customer Service that worked a year ago. There are processes associated with everything your organisation does, both externally and internally. Which ones should be improved now?…
Many of today’s customer service (CS) teams are making do with tedious processes that still consist of emailing PDFs and other customer inquiries back and forth within the organisation to be opened, read and manually re-entered. The average CS team…
Providing affordable financing options to suppliers is a win-win strategy for your organisation — more cash for them, less risk for you. But until SaaS vendors and their platforms emerged as major players in the supply chain finance industry,…
After years of supplier shortages, demand fluctuations, increased operating costs and liquidity pinches, supply chain leaders face a crossroads — either maintain the status quo and hope for the best, or reevaluate their business model to…
NVIDIA Success StoryIndustry: TechnologySolution: Order ManagementBenefits at a glance :Since implementing Esker’s Order Management solution, NVIDIA has achieved a number of benefits — many of which have been felt beyond the customer…
Leading medical technology company, Siemens Healthineers, was looking to automate its highly manual order entry process to free up Customer Service Representatives (CSRs) from time-consuming, low-value tasks and facilitate order management,…- The “swivel chair” concept is a process whereby a worker manually enters the same data into multiple systems. When it comes to modern customer service, this describes the complex environment that most teams use to serve customers. Whether it’s…
When you’re a customer service manager you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more. But not everyone makes it easy. And with COVID-19…