Palmer Holland Streamlines Customer Service & AR with Esker

Palmer Holland uses Esker Customer Inquiry Management, Order Management and Collections Management to reduce manual work, accelerate customer service and collections, and support continued growth without increasing headcount.

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About Palmer Holland

Palmer Holland is a North American specialty chemical and ingredient distributor of raw materials. Founded in 1925 and headquartered in Cleveland, Ohio, the company has 155 employees across four company divisions and uses Sage X3 as its ERP to support its operations.

Key takeaways

4 hrs/week

Average email routing time, down from four hours a day before automation

96.8%

Orders correctly identified by Esker, reducing the need for manual intervention

Approx. US$ 1M

Self-service payments processed through the online collections portal

Read Palmer Holland customer story

About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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