H.B. Fuller Streamlines Order Management & Improves Efficiency with Esker

See how H.B. Fuller standardized order management with Esker alongside its global SAP rollout, increasing automated order processing, reducing manual entry and giving customer service teams more time for customers.

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About H.B. Fuller

H.B. Fuller is a leading manufacturer of chemical adhesives used in applications ranging from automobiles to food packaging. The company supplies customers around the world with adhesive technologies designed for a broad range of industrial, commercial and consumer product applications.

Key takeaways

41%

Increase in automated order processing

75%

Orders now fully digitalized

72

Facilities across global operations

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H.B. Fuller Case study summary

H.B. Fuller needed to standardize order management while rolling out SAP globally and reduce time spent on manual order entry. Esker Order Management bridged technology gaps and automated order processing. Automated processing increased by 41%, while 75% of orders are now fully digitalized, giving customer service teams more time to strengthen customer relationships.