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Esker on Air S6 E11: How Customer Service Supports the Modern Office of the CFO

Customer Service
Betsy Francoeur

esker on air season 6 episode 11 still frame with nick carpenter​

“Customer service” probably isn’t the first thing that comes to mind when you think of the Office of the CFO. But if you consider how much it impacts cashflow, dispute resolution and customer retention, it seems crazy NOT to give the Customer Service team a seat at the finance table. 

However, not all Customer Service departments are equipped to integrate with finance functions so they can meaningfully influence working capital performance.  

In this episode of Esker On Air, Esker Business Development Manager Nick Carpenter sits down with host Scott Leahy to discuss how companies can better align their people, processes and technology so they can reap the many benefits of a connected, empowered customer service function. 

Tune in to learn: 

  • The real costs of customer service operations that are disconnected from finance
  • Why more closely integrating customer service into the order-to-cash cycle helps CFOs tighten financial control & protect revenue
  • Best practices for turning customer service into a strategic asset for the Office of the CFO 

Listen to Esker on Air Season 6 Episode 11 now!

Betsy Francoeur

As a Copywriter at Esker, Betsy loves writing about the source-to-pay and order-to-cash cycles and creating valuable content for financial professionals. She also enjoys running 5ks, kayaking, traveling with her husband and snuggling her dog.

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A PROPOSITO DI ESKER

Esker è una multinazionale nata nel 1985 e negli anni ha sviluppato una piattaforma cloud globale che aiuta le aziende a gestire i processi business in modalità digitale. Unica piattaforma cloud che può gestire sia l’automazione del ciclo P2P (supplier management, contract management, procurement, accounts payable, expense management, payment management, sourcing) che O2C (order management, invoice delivery, collection&payment management, claims&deductions, cash allocation, credit management e customer management). Adottiamo tecnologie innovative che ci permettono di integrarci con gli ERP aziendali e in questi anni abbiamo ottenuto riconoscimenti da Gartner, IDC, Ardent Partner e Forrester.


 

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