Britvic's Lightning Fast Order Processing with AI Automation

From slow, manual, and error-prone to quick, accurate, and fully transparent — that's what Britvic experienced when they implemented Esker’s AI automation platform for order management. Find out how they improved workflows, reduced manual intervention, and enabled greater visibility for all customer service reps.

Britvic's Story

Britvic has been a leading soft drinks manufacturer in the UK since the 1930s, producing 38 iconic soda brands in factories all around the country. While their factories were running smoothly with modern equipment, the company’s order intake process was way behind the times.

Britvic’s customer service team had to manually enter every product code and print out every order. Considering the typical order was 20-50 lines long, the company was determined to find a solution that would speed up order processing while maintaining a high degree of accuracy.

After a rigorous selection process, Britvic chose Esker to modernize their order processing due to its strong AI and auto-learning capabilities.

Key takeaways

66% reduction in errors

Improved order accuracy even though order volumes have almost doubled

Centralized order processing

All orders and internal conversations are managed & visible within Esker

Improved team morale

Esker’s intuitive, user-friendly interface is easy to learn & use

Watch Britvic Customer Video

About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.