MCR Safety Accelerates Order Management with Esker

See how MCR Safety automates customer inquiries and order management with Esker to accelerate processing, improve visibility and strengthen customer service efficiency.

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About MCR Safety

MCR Safety is a personal protective equipment supplier founded in 1974. Headquartered in Collierville, Tennessee, the company has more than 500 employees and uses SAP to support operations, including customer inquiries and order management.

Key takeaways

Under one hour

Average order processing time, down from 12-24 hours

91%

Automation rate achieved with Esker for touchless processing

27 orders per day

Processed on average by 10 people, up from 22 orders per day handled by 14 people before automation

Read MCR Safety customer story

MCR Safety Case study summary

MCR Safety needed to simplify customer inquiry management and accelerate order processing, which was slowed by shared inboxes, duplicate work and spreadsheet-based tracking. With Esker Order Management and Esker Customer Inquiry Management, the company centralized customer information, improved Customer Service visibility and reduced average order processing time to under one hour while reaching a 91% automation rate.

About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.

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