FUCHS Lubricants Accelerates Order Processing with Esker

See how FUCHS Lubricants automated order processing with Esker Order Management, reducing manual work, improving SAP visibility and enabling Customer Service teams to focus on customers.

Read customer story (PDF)

 

About FUCHS Lubricants

FUCHS Lubricants, part of the family-run FUCHS Group, is a manufacturing company headquartered in Mannheim, Germany. Its Australian and New Zealand operations serve mining, industrial specialties, automotive and retail customers. The company employs 6,000 people and uses SAP to manage business operations.

Key takeaways

91% reduction

Average order processing time fell from 30 minutes to 2.6 minutes

96.8% automation

Customer orders are processed with minimal manual intervention

Improved visibility

SAP integration gives teams easier access to orders, emails and related documents

 

 

Read FUCHS Lubricants customer story

FUCHS Lubricants Case study summary

FUCHS Lubricants needed to improve productivity and consistency across high-volume Customer Service teams entering complex orders manually into SAP. With Esker Order Management and Esker Synergy AI, the company automated data capture, standardized workflows and improved order visibility. Average processing time fell from 30 minutes to 2.6 minutes, while automation reached 96.8%, reducing errors and freeing teams to focus on customers.

Top