Damm Streamlines Order and Deductions Management with Esker

Discover how Damm automated order and deductions management with Esker, reducing processing times and errors while giving Customer Service teams greater visibility and flexibility.

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About Damm

Founded as a brewery in 1876, Damm is a beverage manufacturer and distributor with more than 25 brands. The company employs 5,700 people, operates production, bottling and malting facilities, and manages sales in over 133 countries. Damm uses SAP ERP to support its operations.

Key takeaways

70% faster

Order handling time reduced from four minutes to 1.2 minutes

80% faster

Deduction processing time reduced through automation

67% reduction

Days Deduction Outstanding decreased from 45 to 15 days

 

 

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Damm Case study summary

Damm processed approximately 140,000 orders annually, with many arriving through unstructured channels and requiring manual SAP entry. Deduction processing was also slow, error-prone and difficult to track. With Esker Order Management and Esker Claims & Deductions, Damm automated order integration, deduction capture and reconciliation. The company reduced processing times, lowered order errors, improved end-to-end visibility and freed employees to focus on higher-value work.

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