GenAI that redefines what’s humanly possible

Customer Service Software

Answer inquiries, process orders and resolve claims with relevant, responsive customer service — ensuring every B2B interaction is positively memorable.

See solution highlights

Home › Solutions › Order-to-Cash Automation › Customer Service Automation

Deliver the best customer experience possible — every time

Say hello to a future of frictionless transactions. Esker’s Customer Service automation software is equipped with GenAI tools that perform routine tasks associated with managing customer requests, orders and claims so your team is free to engage in work that benefits both customers and your company.


Esker’s Customer Service software suite:  

  • Customer Inquiry Management

    Answer emails with speed and clarity via Retrieval-Augmented Generation (RAG) assistance.

    Learn more >

  • Order Management

    Digitally process and track any order in any channel or format through one AI-powered interface.

    Learn more >

  • Claims Management

    Resolve customer claims efficiently utilizing AI-driven data capture and automated workflow.

    Learn more >

Customer Inquiries solution illustration

“We make every effort to make life easier for our customers. From front-end, customer facing digital tools like the customer portal and the mobile app to the back-office technology, automation has enabled us to facilitate processing and increase customer satisfaction.”

Amaia Garaikoetxea, Manager of Customer Service, Angulas Aguinaga

Angulas Aguinaga logo

Integrated communication platform

Get 100% visibility over
Customer Service processes

Don’t let a customer email slip through the cracks ever again! Esker offers a digital assistant for CS departments, acting as a single pane of glass for all your customer communications.

  • Communication

    • Clarify & respond through internal chats with coworkers & other departments
    • Engage in external conversations with customers & track all conversations
    • Simplify communications with proposed answers based on templates or generated by ChatGPT

  • Integration

    • Install Esker alongside your existing IT environment
    • Facilitate collaboration with:
      • The ERP & existing EDI middleware/provider to create orders or credit notes & ensure a smooth flow between Customer Service, Supply Chain & Finance
      • The CRM to create cases and ensure sharing of information with the Sales team

AI technology that enhances the customer experienceLearn more

Featured content

Top