What you'll learn?
Think your order management and customer inquiry processes are operating at their highest level? Not without the right KPIs.
In this session, you’ll hear from Sarah Eichler, Business Development Manager at Esker, as she explores how Agentic AI and GenAI are redefining the metrics that matter most for process efficiency and service performance in 2026 and beyond. She’ll break down which KPIs teams should be tracking to reduce bottlenecks, improve accuracy, and ensure work flows smoothly across the entire order-to-cash cycle.
From strengthening visibility and accountability across your processes to evaluating how effectively your AI tools are supporting day-to-day work, this webinar offers actionable insights and proven KPIs that lead to real, measurable performance improvements.
How Agentic AI & GenAI are transforming the measurements we used to gauge effectiveness within B2B Customer Service
The 8 most effective “new” KPIs your team should be tracking, including: FRT, ART, Resolution Rate, AI Usage Rate and more
Why Esker’s Customer Service suite is an effective tool for tracking and improving KPIs — all while acting as a single pane of glass for all your customer communications
Sarah Eichler
Business Development Manager, Esker
At Esker, Jason is responsible for Business Development of Esker’s Invoice to Cash Application platforms where he leverages his background & experience to help companies identify areas and workflows where manual work and costs can be driven out with AI driven, Cloud-based AS automation software platforms
The Institute of Finance & Management
Presenting Partner
IOFM’s mission is to align the resources, events, education, and networking opportunities they offer with what companies need from the accounting and finance functions