Why should I attend?
The growing pressure to respond to inquiries faster, support more complex orders and deliver a better CX is leading many B2B Customer Service teams to explore AI’s potential. But while the tech holds real promise, it’s not a magic wand. Without the right use cases, data foundation and controls, AI can create more risk than value.
In this interactive webinar, Esker’s Adrienne Wilson, Aurélien Coq and Mike DeSteffen cut through the hype to demonstrate five proven, practical ways AI is being used to manage customer inquiries, orders and claims. Each use case is followed by a live demo so you can see exactly how the tech works in real-world scenarios.
You’ll learn how AI-driven automation can help B2B Customer Service teams:
- Reduce manual effort across inquiry handling, order validation & customer comms
- Improve response speed, accuracy & consistency without losing human control
- Give teams better visibility into orders, conversations & customer context
- Scale Customer Service operations while maintaining a high-quality CX
Aurélien Coq
Product Manager, Esker
Sarah Eichler
Business Development Manager, Esker
Sarah became part of Esker in 2019, focusing on aiding companies seeking to streamline their operations, enhance visibility, and boost efficiency in their customer service workflows. Collaborating with customer service and IT departments, she facilitates enhancements in processes concerning order entry, customer inquiries, and claims management
About Esker
Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.