The B2B Order Journey, Reimagined

Orders centralized. Workflow streamlined. Visibility ensured. Sounds like the dream B2B order journey, doesn’t it? Learn how AI-driven solutions can make it happen for your team! On its surface, the OM process is uncomplicated: An order is placed, then processed by a team of Customer Service Reps (CSRs), before being packaged, shipped and delivered to the customer. The real journey, however, is far from smooth sailing thanks to manual processes.

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What you'll learn

In this ebook, you’ll learn how AI technologies like deep learning, machine learning, natural language processing (NLP) and more create a seamless B2B order journey — benefiting your team, customers and company. See how easy it can be to:

Process & manage orders from one central, digital interface without manual data entry

Handle quote requests, change orders, claims & returns with ease & efficiency

Get 360-degree visibility over the complete order lifecycle & audit trail of every touchpoint

Trusted by 3,000+ businesses worldwide

About Esker

Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.