What’s in the white paper?
By better understanding how automation works and the advantages it can harbor, Customer Service professionals can more effectively persuade their organization’s c-suite to invest in transformative digital technologies and deliver benefits to critical processes, including:
Customer inquiries management— freeing up your team to address inquiries faster & improve CX
Order management— enabling all customer orders to be managed in a single, centralized solution
Customer claims management— addressing bottlenecks that complicate the claims management process
Adrienne Wilson
Director of Sales for Customer Service Solution, Esker
With over 25 years of experience in enterprise software, she is a seasoned business development executive known for leading global strategic partnerships and go-to-market initiatives. Her background spans sales, marketing, and product management, and she excels at aligning cross-functional teams to deliver customer value and drive ROI through a consultative, strategic approach
Nick Carpenter
Business Development Manager, Esker
For the past 8 years, Nick has helped Customer Service Leaders transform their business processes as a way to improve customer satisfaction scores and lower cost to serve