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Aurélien Coq

Aurélien Coq is Customer Service Product Manager at Esker, bringing 20 years of business and technology experience to B2B customer service. He designs intelligent solutions that automate repetitive tasks across Order-to-Cash, helping teams focus on higher-value work. His articles cover customer experience, collaboration, automation, and practical ways to improve service operations.

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5 Tips for Choosing Key Performance Indicators (KPIs) in Accounts Payable

AP KPIs worth tracking

As finance departments evolve, finance leaders need to be skilled in measuring what’s working and what’s not. The higher level of insight into the effectiveness and efficiency levels of their finance operations, such as accounts payable (AP), the easier it is to identify areas of improvement.

Benchmarking KPIs is something every AP team should be doing. But how many are actually benchmarking effectively?

Behind the Scenes with Core Health & Fitness [Part 2]

Core Health and Fitness a manufacturer of fitness equipment, most notably the StairMaster, Nautilus Strength, Star Trac, and Schwinn brands. We recently published a case study about its use of Esker’s Collections Management tool after talking with Corporate Credit Manager Sy Mares. Below is Part 2 of our conversation with Sy. You can find Part 1 here.

Digital Transformation in 2020

The Top 3 Trends You Should Pay Attention To

Think back to the technology we were using only a couple decades ago in the early 2000s — the first camera phone was released along with the first iPod, Blu-ray was the newest high-definition way to watch movies, the world’s most popular video-sharing site, YouTube, first emerged. Crazy how far we’ve come, right?

Esker Recognized as a Market Leader in Ardent Partners’ 2023 ePayables Technology Advisor

LYON, France, and MIDDLETON, Wis. — May 31, 2023 — Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that it has been positioned as a Market Leader in Ardent Partners’ 2023 ePayables Technology Advisor research report for a third consecutive time.

Maud Berger

Maud Berger is Accounts Receivable Product Manager at Esker, with nearly 15 years of experience in AR. She helps shape Esker’s AR solution suite and writes about cash flow optimization, DSO, working capital, and finance operations. Working closely with R&D, sales, and marketing teams across regions, Maud brings a practical product perspective to revenue performance and customer outcomes.

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